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Substitution Policy

Flowers, fillers, accessories, and containers may be substituted due to inherent limitations of seasonality and supply. Rest assured that our expert florists will make every effort to deliver the same style and theme whilst using items of equal or higher value.

Our Guarantee

Your satisfaction is our utmost priority. If, for any reason, you are not completely satisfied with our finished product, please contact us and we will make it right.

Ordering & Delivery

Every gift or arrangement is truly special, and we make every effort to deliver your order as quickly as possible. However, we are committed to use only the freshest florals available.

With this in mind, we may only start sourcing of rare florals upon confirmation of your order. Order is confirmed upon receipt of your payment. Please refer to our order and payment guidelines.

Please allow a standard lead time of three (3) days* from order confirmation to delivery.

*For SYMPATHY florals, please contact us immediately so we can make special arrangements for you.

Florals in the time of COVID-19

Please allow a standard lead time of three (3) days* from order confirmation to delivery. Order is confirmed upon payment receipt. Please refer to our order and payment guidelines.