Shipping Information

Substitution Policy

Flowers, fillers, accessories, and containers may be substituted due to inherent limitations of seasonality and supply. Rest assured that our expert florists will make every effort to deliver the same style and theme whilst using items of equal or higher value.

Our Guarantee

Your satisfaction is our utmost priority. If, for any reason, you are not completely satisfied with our finished product, please contact us and we will make it right.

Delivery Policy

Every gift or arrangement is truly special, and we make every effort to deliver your order as quickly as possible. However, we are committed to use only the freshest florals available. With this in mind, we may only start sourcing of rare florals upon confirmation of your order. Please allow a standard lead time of three (3) days* from order to delivery.
* Sympathy arrangements are guaranteed to be delivered the next day.

Please place your orders before 6:00 pm from Monday to Sunday. Orders received after that time will be treated as received the next day.

Also, before major gift-giving holidays (i.e. Valentine’s Day, Mother’s Day), we recommend that you place your orders at least ten (10) days in advance.